Privacy Policy

Effective Date: 01.07.2025

CrawlHawk.com (“CrawlHawk“, “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, CrawlHawk.com, and its associated services (the “Service”). By using the Service, you consent to the practices described in this Privacy Policy. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and provides the necessary information regarding your rights and our obligations under the regulation.

1. Data Controller

CrawlHawk is operated by New Horizon Platforms Kft. (Company Registration Number: 06-09-029974, Tax Number: 32654488-2-06), headquartered at 6900 Makó, Hungary, which serves as the data controller responsible for processing your personal data. For questions or requests related to data privacy, please contact us at support@crawlhawk.com.

2. Types of Data We Collect

We collect personal data that you provide to us when you use the Service, register for an account, or interact with our website. The types of data we collect include:

• Personal Identifiable Information (PII):
  Your email address and billing information (such as billing name, company name, and billing address) when you purchase credits or services.

 

• Technical Information:
  IP address, browser type, operating system, device information, and usage data (e.g., pages visited, time spent on the site).

 

• Crawling Data:
  When you submit a URL to be crawled, we collect and store metadata associated with that action, such as the submitted URL and the crawl timestamp. We do not collect or access any personal content from the crawled websites.

3. How We Use Your Data

We use the data we collect for the following purposes:

• Provide and Improve the Service:
  To process your requests, run the crawler tool, and improve the functionality of the website.

 

• Account Management:
  To set up, manage, and secure your account, including processing subscriptions, managing payments, and providing customer support.

 

• Crawl History:
  To maintain a record of your previous crawls, including the submitted URLs, crawl dates, and the results stored in all available export formats.

 

• Communication:
  To send you transactional emails regarding your use of the Service, including confirmations, updates, and other communications related to your account.

 

• Analytics and Marketing:
  To analyze website usage and improve the content and functionality of our services. We may also send marketing communications if you have subscribed to receive updates or promotions, but you can opt out at any time.

4. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases to process your personal data:

• Performance of a Contract:
  We process personal data when necessary to fulfill the terms of our agreement with you (e.g., providing you with access to the crawler tool or premium services).

 

• Consent:
  We process personal data when you provide consent, such as when you opt-in for marketing communications.

 

• Legitimate Interests:
  We may process personal data based on legitimate interests, such as for improving our services and website functionality.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you delete your account, your email, crawl history, and related data will be permanently removed — unless we have an ongoing need to retain it for legitimate business purposes (e.g., fraud prevention, legal compliance).

6. Sharing Your Data

We do not share your personal data with third parties, except in the following circumstances:

• Service Providers:
  We may share your data with trusted third-party service providers that help us run our business, such as payment processors and email providers. These providers are contractually obligated to protect your data and only use it for the purposes for which we engage them.

 

• Legal Compliance:
  We may disclose your personal data when required by law or when we believe that disclosure is necessary to comply with legal obligations or protect our rights.

 

• Business Transfers:
  In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

7. International Data Transfers

CrawlHawk operates internationally, and your data may be transferred to countries outside of the European Economic Area (EEA). We will ensure that any international data transfers are compliant with GDPR by using appropriate safeguards, such as standard contractual clauses.

8. Your Rights Under GDPR

As a user of the Service, you have the following rights regarding your personal data under the GDPR:

• Right to Access:
  You have the right to request a copy of the personal data we hold about you.

 

• Right to Rectification:
  You have the right to request correction of any inaccurate or incomplete personal data.

 

• Right to Erasure:
  You have the right to request the deletion of your personal data in certain circumstances.

 

• Right to Restrict Processing:
  You can request that we restrict processing your personal data in certain situations.

 

• Right to Data Portability:
  You have the right to request that your personal data be transferred to another organization in a structured, commonly used, and machine-readable format.

 

• Right to Object:
  You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

 

• Right to Withdraw Consent:
  If we rely on consent to process your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at support@crawlhawk.com.

9. Cookies and Tracking Technologies

CrawlHawk uses cookies and similar tracking technologies to improve your browsing experience, provide essential site functionality, analyze traffic, and show you relevant content. We use a cookie consent tool to manage your preferences and obtain your consent for non-essential cookies. You can also manage your cookie preferences through your browser settings, including blocking or deleting cookies. However, please note that disabling cookies may affect the functionality of the website.

• Necessary:
  Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

 

• Statistic:
  Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

 

• Preferences:
  Preference cookies enable the website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

 

• Marketing:
  Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

10. Security of Your Data

We take reasonable precautions to protect your personal data from unauthorized access, use, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@crawlhawk.com.